Job Title: Resident Representative (Federal Road Safety Corp)
Job Description:
Job Location: FRSC Information Processing Centers (Nationwide)
Job Location: FRSC Information Processing Centers (Nationwide)
Reports to: Account Manager
Closing Date: 31/05/2011
Key responsibilities:
The Resident Representative’s responsibilities include, but are not limited to:
• Training of FRSC IPC staff
• Providing Level 1 Support dealing with enquiries from FRS IPC officers and external customers (applicants)
• The Resident Representative functions as the information channel escalating unresolved needs of the client (FRSC IPC officers and applicants) to the Account Representatives/ Customer Support Unit and give feedback to the clients
• Managing the resources (such as systems, internet etc) in their IPC jurisdiction
• Providing weekly report to the Account Manager
• Prevent and eliminate fraudulent activities during application for driver’s license as requested by the FRSC authorities
The Resident Representative’s responsibilities include, but are not limited to:
• Training of FRSC IPC staff
• Providing Level 1 Support dealing with enquiries from FRS IPC officers and external customers (applicants)
• The Resident Representative functions as the information channel escalating unresolved needs of the client (FRSC IPC officers and applicants) to the Account Representatives/ Customer Support Unit and give feedback to the clients
• Managing the resources (such as systems, internet etc) in their IPC jurisdiction
• Providing weekly report to the Account Manager
• Prevent and eliminate fraudulent activities during application for driver’s license as requested by the FRSC authorities
Method of Application
Please and forward CV’s to opiserchia@swglobal.com
Please and forward CV’s to opiserchia@swglobal.com
